Badly Behaved People: How to deal with idiots at work

Bol

Discover the idea of business model innovation, from structuring the process of innovation of a company's business model to encouraging outside-the-box thinking. With expert authors, The Business Model Navigator combines learning research with evidence of high practical impact, allowing you to master the transformation journey and lead your business to success. Is it me with this problem? Or is it them? How often have you asked yourself this? Are you baffled by other people’s surprising, sometimes useless, difficult, conflicting, apathetic, or even toxic behaviour? We’ve all had to work with (and for) shirkers, underperformers, over-bearing people, timewasters, managers who can’t manage, lazy people and others who seem at cross purposes with the rest of the team. It’s hard to understand people who think and behave differently from us, perhaps with conflicting values. Especially if they won’t listen to you. And what about us? Maybe we are the problem. The more we know, the less confident we become. If we can’t control our negative thinking, our deep-rooted fear of not fitting in can turn into reality. What are your blind spots? There’s a wide gulf between the connected culture that organisations aspire to and what happens in real life. Real life is exactly what international leadership and executive coach Zena Everett describes in this book. Each chapter is a true story of broken connection from her coaching practice. Her tools will help you to find common ground constructively so that you can repair dysfunction and tension in your own work relationships and foster a sense of belonging instead. This book dissects the complexity of your people problems in a highly engaging and empowering way. We all need to understand each other better. And if you ever wondered what exactly an executive coach does, Zena reveals the dark arts of her booming but largely unregulated profession. Zena Everett is an expert in communication, an international leadership coach, and a highly sought-after speaker. She is also the author of "Mind Flip " and the award-winning "The Crazy Busy Cure." "Badly Behaved People" is not your typical business book; it features a unique format that combines elements of a business guide with an agony aunt approach. The book addresses 15 common problem personalities through real-life case studies. Readers will recognise challenging personality types and learn how to deal with them proactively and positively using practical tools and coaching questions. The goal is to understand yourself and your colleagues better, repair connections, and restore a sense of belonging and cohesion in the workplace. Each chapter is designed like a short story, with theory and explanations woven throughout. Readers will likely identify with at least one story, thinking, “That’s me,” and will learn how to make positive changes in their own relationships. Key features of the book includes: Improved understanding of others and enhanced communication skills 15 real workplace stories that illustrate conflict resolution, dialogue restoration, and solutions for interpersonal challenges Practical tools to help find common ground and foster a sense of belonging By exploring the content, readers will gain insights into themselves, learn to control negative thinking, and uncover their blind spots. Each chapter is practical and actionable, featuring useful tools and coaching questions. Table of Contents 1: Coaching: we’re all at it 2. Context to the case studies: True stories about you and your colleagues Case Studies: 3. My star performer is underperforming. 4. My team can’t take criticism. 5. I’m not good enough for this role. 6. I hate speaking in front of senior leaders. 7. I’m the office scapegoat. 8. How do I ignite a demotivated team? 9. I’m stuck, everyone else is doing better than me. 10. I’m doing my team’s work as well as my own. 11. I’m too busy, with no time to think. 12. My manager is too soft and the way she works is chaotic. 13. I work for a toxic narcissist. 14. Managing a cocky show-off. 15. I need to speak up more. 16. Negative colleagues drag me down 17. Why can’t he control his temper? 18. Why doesn’t anyone listen to me? 19. Five rules for better work relationships Patterns from the case studies

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Pages: 248, Edition: 1., Paperback, Pearson