Working with Difficult People

Bol Partner

Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. Readers will learn how to: understand their own reactions to different kinds of difficult people • explore the interrelationship between themselves and the problematic employee • practice healthier responses to those who make their lives miserable This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.

Bol

All the career knowledge in the world wont help someone who doesn't have the ability to handle the difficult people so often found in the workplace. Working with Difficult People gives the readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches, and dfines nine fundamental types of difficult people. Packed with new, updated information, the book helps readers explore the interrelationship between themselves and problematic employees, and practice healthier responses to those who make their lives miserable.