Total Quality Management in Civil Engineering

Book entitled "Total Quality Management in Civil Engineering" is an essential resource for students and academicians, offering a thorough exploration of TQM principles and their application to civil engineering projects. Drawing on the author's extensive academic and professional experience, the book is divided into 11 chapters covering topics such as the historical development of TQM, customer satisfaction, quality culture, and key quality management principles. It provides in-depth coverage of quality management systems, ISO 9001 standards, and auditing practices. The book also discusses the cost of quality, process management, and continuous improvement tools, while exploring advanced topics like Lean, Six Sigma, and risk management. Emphasizing leadership, employee involvement, and TQM strategy implementation, this book is a valuable guide to achieving operational excellence in civil engineering.