The Multipoint Inspection Playbook: A Complete System for Better Inspections, Stronger Recommendations, Higher Sales, and Lasting Customer Trust

A multipoint inspection should be much more than a box checked on a repair order. When executed correctly, it becomes one of the most powerful tools in the entire service department.The Multipoint Inspection Playbook provides a practical, repeatable system for turning the MPI into a process that builds customer trust, creates legitimate service opportunities, improves technician productivity, and helps advisors confidently present vehicle needs.Built for automotive service managers, service advisors, technicians, BDC teams, and fixed operations leaders, this playbook focuses on one simple standard: EVERY VEHICLE. EVERY TIME.Inside, you'll learn how to: - Create a consistent, accountable MPI process- Improve technician inspection quality and documentation- Use measurements, photos, and video to build customer confidence- Properly classify and communicate red, yellow, and green conditions- Present recommendations without high-pressure selling- Increase preventive maintenance opportunities- Prioritize repairs so customers can make informed decisions- Track MPI completion, presentation, closing, and quality- Recover declined work through professional follow-up- Coach technicians who under-recommend and advisors who underperform- Build daily, weekly, and monthly MPI accountability- Protect the integrity of the inspection process while improving profitabilityThis isn't about finding something to sell.It's about finding everything the customer legitimately needs to know.The book also includes practical management tools, scorecards, audit sheets, presentation scripts, objection-handling strategies, and a 30-day MPI implementation plan designed to take the process from the page directly into the service department.When technicians inspect completely, advisors communicate confidently, and managers hold the process accountable, everyone wins.Customers are better informed. Technicians gain legitimate work opportunities. Advisors have stronger conversations. The service department improves productivity and profitability. And the dealership earns something more valuable than a single repair order: The customer's trust.Inspect It. Measure It. Document It. Recommend It. Present It. Follow Up.THE VELOCITY STANDARD.