The Multifamily Maintenance Standard: Field-Tested SOPs, CapEx Planning, and Leadership Systems for LIHTC Operations

The operational manual no one handed you when you took the job.Directors of Maintenance in affordable multifamily housing are promoted from the trades, handed a set of keys, and told to figure it out. Most do - eventually. This book compresses that learning curve into a single field-tested reference.The Multifamily Maintenance Standard covers the full operational scope of the role: shop setup, work order management, trade-by-trade troubleshooting, unit turnover, vacant unit protocols, finish materials care, CapEx planning, and crisis response - all written from the field, not the classroom. Inside this book: - The four-zone shop standard and seasonal readiness framework - Work order escalation thresholds ($75 / $250 / life-safety) that keep vendors out of calls they shouldn't be on - Trade-specific troubleshooting sequences for HVAC, plumbing, electrical, and appliances - A 30-day vacant unit protocol that prevents moisture damage, pest intrusion, and deferred conditions - A 35-item CapEx planning framework mapped to