The Joy of Metrics

Senior executives and Organizational Resilience practitioners across organizations continue to focus on understanding their continuity risk profile. Making informed choices about continuity assessment, planning, and overall preparedness is vital. Implementing enhancements can demonstrate continuous and systemic improvement of an organization's risk posture. Ultimately, organizations need constant and comprehensive visibility across continuity-related activities to support their strategic and tactical decision-making needs. In other words, precise data is required for leaders to make data-driven decisions.This book focuses on the often overlooked aspect of Organizational Resilience metrics. Candidly, when most leaders become interested in these metrics, it's due to an audit, crisis event, or customer complaint. Yet, the development and publishing of metrics can be daunting. While metrics are a science of statistics, they are also an art. What are the critical metrics best suited for your company culture? What industry-standard metrics can be leveraged? Do organizations continue to struggle to define the best organizational metrics for their Organizational Resilience management programs? How can they clearly understand and articulate the performance of such programs and, most importantly, their ability to recover from a disaster?We have written this book to ease practitioners' strain when they kick off this initiative. From definition to building a plan with a maturity roadmap to learning how to tell the story behind the numbers to execution - this book is the playbook you need to deliver best-in-class metrics.