The Frontline Enablement Playbook

Your frontline employees are the face of your business—and the key to your success. From retail associates and restaurant servers to healthcare workers, delivery drivers, and skilled tradespeople, frontline employees make up 80% of the global workforce. Yet most workplace strategies, technologies, and training programs are designed for employees behind a desk. The result? High turnover. Inconsistent execution. Burned-out managers. Disengaged teams. Missed business goals. In The Frontline Enablement Playbook, workplace learning expert JD Dillon shares a practical framework for helping frontline employees perform at their best every day. Drawing on 25 years of experience and insights from more than 50 global experts, Dillon shows leaders how to create an environment where frontline teams have the tools, knowledge, confidence, and support they need to succeed. Whether you're leading Learning & Development, HR, Operations, or Workforce Enablement, you'll discover actionable strategies to: Improve onboarding and get employees productive faster Deliver training that fits the realities of frontline work Strengthen communication across distributed teams Reduce turnover through recognition and career growth opportunities Empower managers to become better coaches and leaders Build a workforce that's ready to adapt to change, technology, and AI Inside, you'll learn how to: Understand the unique challenges and motivations of frontline employees Build a modern enablement ecosystem that supports performance in the flow of work Equip managers with tools to lead more effectively Help employees succeed in the moments that matter most Create pathways for growth, development, and retention Gain organizational buy-in for long-term frontline enablement strategies If you're looking to improve execution, increase employee engagement, reduce turnover, and build a stronger frontline workforce, The Frontline Enablement Playbook provides the proven strategies and practical tools to make every shift count.