Stop Fixing Symptoms: A 30-Minute Business Parable About Solving Problems at the Root

Your organization may not have a people problem. It may have a root problem.When twelve customer complaints trigger an urgent demand for action, the solution seems obvious: retrain the employees, schedule daily huddles, and create another tracker.But April, the company's new remote process improvement lead, asks a different question: What if the employees are not the problem?In this relatable and lightly humorous business parable, April guides her colleagues beyond assumptions, quick fixes, and recurring symptoms to uncover what is actually causing the work to fail. Using the Hori Hori Principle-Surface, Prioritize, Dig, and Uproot-she shows how organizations can solve problems more effectively by listening to the people closest to the work.Stop Fixing Symptoms is a practical 30-minute read for leaders, improvement professionals, and anyone tired of watching the same problems grow back.