Software quality from a business perspective

Software products play an increasingly omportent role in industry and society. Many organisations in the software industry have already spent considerable effort in quality improvement of their processes, productsand services. However most of the work is done from a specialist or a technical point of view. This book addresses software product quality and the effectiveness of process improvement activities from a customer and business perspective. The book describes advanced software quality approaches and practical methods and techniques, icluding relevant case-study experiences. The approaches, the methods and the techniques are positioned in framework four software queality domains. These domains are based on two distinctions, respectively distinction between software products and software process, and the distinction between consolidation and continuous improvement. The framework supports and enables the communication and dicision making regarding quality assurance activities. The p