Six Sigma Team Dynamics

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Bol In this third and final part of his definitive trilogy of books on Six Sigma, George Eckes addresses perhaps the most important aspect of Six Sigma implementation - the team dynamic. The previous titles (The Six Sigma Revolution and Making Six Sigma Last) dealt with Six Sigma from strategic and cultural levels respectively. "Any Six Sigma effort without Facilitative Leadership is a swing-and-a-miss. Six Sigma Team Dynamics is a thorough discussion of the roles, responsibilities, and pitfalls to avoid as a project team traverses through the DMAIC process. Touch 'em all George, you've hit an upper deck shot here!" -Mike Kaupa Senior VP, Process Management Park Nicollet Health Services "George makes Six Sigma simple. His solutions from real life about how to deal with individuals and teams could be applied to Six Sigma teams as well as to teams who have never heard of Six Sigma and who just want to be effective. The book is like a George Eckes session: you learned a lot, it seems so simple, and you had far more fun than you thought you would in a session about Six Sigma. George gets the people part of Six Sigma!" -Karen Horn Worldwide Leader Organizational Communication Six Sigma and Metrics Cisco Systems "For any Six Sigma team leader who has struggled in managing a dysfunctional team member or surviving the 'storming' phase of team development, Mr. Eckes offers time-tested, pragmatic approaches that work! The two chapters on 'preventions' and 'interventions' alone are worth the price of any number of facilitation training sessions by bringing together the best ideas in one place with palpable examples. Mr. Eckes's 'best practice' of summarizing key learnings at the end of each chapter makes this an easy-to-use reference tool for the already overworked Six Sigma professional." -Debbie Neuscheler-Fritsch Senior Vice President JPMorgan Chase

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In this third and final part of his definitive trilogy of books on Six Sigma, George Eckes addresses perhaps the most important aspect of Six Sigma implementation - the team dynamic. The previous titles (The Six Sigma Revolution and Making Six Sigma Last) dealt with Six Sigma from strategic and cultural levels respectively. "Any Six Sigma effort without Facilitative Leadership is a swing-and-a-miss. Six Sigma Team Dynamics is a thorough discussion of the roles, responsibilities, and pitfalls to avoid as a project team traverses through the DMAIC process. Touch 'em all George, you've hit an upper deck shot here!" -Mike Kaupa Senior VP, Process Management Park Nicollet Health Services "George makes Six Sigma simple. His solutions from real life about how to deal with individuals and teams could be applied to Six Sigma teams as well as to teams who have never heard of Six Sigma and who just want to be effective. The book is like a George Eckes session: you learned a lot, it seems so simple, and you had far more fun than you thought you would in a session about Six Sigma. George gets the people part of Six Sigma!" -Karen Horn Worldwide Leader Organizational Communication Six Sigma and Metrics Cisco Systems "For any Six Sigma team leader who has struggled in managing a dysfunctional team member or surviving the 'storming' phase of team development, Mr. Eckes offers time-tested, pragmatic approaches that work! The two chapters on 'preventions' and 'interventions' alone are worth the price of any number of facilitation training sessions by bringing together the best ideas in one place with palpable examples. Mr. Eckes's 'best practice' of summarizing key learnings at the end of each chapter makes this an easy-to-use reference tool for the already overworked Six Sigma professional." -Debbie Neuscheler-Fritsch Senior Vice President JPMorgan Chase


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