This book examines the importance of quality in voluntary work from the perspective of volunteer coordinators. The focus is on coordinators, as this profession is central to volunteer management and, furthermore, there has been little empirical research on the subject to date. The book begins by presenting the theoretical foundations of voluntary work, volunteer management and quality management. Based on a qualitative empirical study, current data from practice is then presented using structured interviews. The results show that clearly defined roles, structures and jointly developed objectives are essential for high-quality volunteer management. Another important finding is the significance of interpersonal relationships, which prove to be extremely relevant for high-quality work with volunteers.
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