public management for efficient services in the DRC

At the end of our study, entitled Public Management and the Efficiency of State Public Services, we were asked to diagnose the operating methods of public services in the city-province of Kinshasa, over the period 2006 to 2019. The aim was to gain a managerial perception of quality in their various public interventions. Explicitly, these services have become increasingly inefficient over time, i.e., they fail to perform better when called upon in their mission of general interest. In other words, we have sought to demonstrate how these public services, in their organizational and operational modes, are unable to provide satisfactory solutions to the problems of the local population. Opinions on the quality of public services in Kinshasa do not seem to be favorable. Many complain about the way they are provided. The current state of public administration reform shows that there are dysfunctions.