Passing Your ITIL Foundation Exam

This publication is endorsed by APM Group, the official ITIL Accreditor, and contains full details of the Official ITIL Qualifications. Suitable for those taking the foundation exam it provides an overview of the purpose and objectives and format of the examination. This title offers a top level introduction to understanding the Service Lifecycle and each of the five components of the Lifecycle to help candidates pass the foundation exam.The Study Aid uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions.The structure of the book complements the structure of the exam syllabus. It contains a Mock Exam with an Answer Key with rational to help the candidate to pass the ITIL Foundation Exam. It is a suitable study tool for the Version 2 to Version 3 bridging exam.