Oecd

Optimising Processes and Services at Bulgaria's National Employment Agency

Name: Optimising Processes and Services at Bulgaria's National Employment Agency
Brand: Oecd
SKU: 9593df5c516e84bd5632d18b2a35c53f

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Bol The Bulgarian labour market is impacted by a number of major transitions. Against this backdrop, the National Employment Agency of Bulgaria is undergoing a process of fundamental reform to modernise its processes and services. The report proposes a new operational model and client services along with recommendations to harness digitalisation and navigate the green transition, building on a review and assessment of its current practices and challenges, an impact evaluation, as well as international good practice. This report on Bulgaria is the nineteenth country study published in this series.

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Beschrijving (1)

The Bulgarian labour market is impacted by a number of major transitions. Against this backdrop, the National Employment Agency of Bulgaria is undergoing a process of fundamental reform to modernise its processes and services. The report proposes a new operational model and client services along with recommendations to harness digitalisation and navigate the green transition, building on a review and assessment of its current practices and challenges, an impact evaluation, as well as international good practice. This report on Bulgaria is the nineteenth country study published in this series.

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