Queueing system is a delightful subject and is one of the major areas of research over years. The vast literature of queueing theory abounds in results of considerable theoretical elegance and significance as well as practical applications. The theory has to a large extent still remained behind the control of service process or arrival process. (i) Control of number of servers (ii) Control of service arrange (iii) Control of admission of customers (iv) Control of the queue discipline
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