Healthcare Operations Management

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Today's challenging healthcare landscape—with its complex web of reimbursement systems, workforce challenges, and governmental regulations—requires a platform for addressing issues and trends. Savvy healthcare managers know how to integrate and deploy strategies to produce significant operational improvements and increase effectiveness throughout an entire healthcare enterprise.Healthcare Operations Management explores the core principles of effective organizational operations and explains how they can be used to tackle healthcare-specific challenges, such as gaps in quality of care. Through an integrated approach, the authors provide a basic understanding of operations management and share strategies for applying advanced process improvement programs, tools, and techniques in healthcare.This revised edition delves extensively into the role of technology in healthcare operations improvement, exploring the use and impact of digital approaches to care delivery and finance with an emphasis on big data and advanced analytics. Other new or updated topics include:Waste reduction and cost management in the US healthcare systemQuality management factors contributing to improvement processesTools and techniques for successfully deploying LeanChanges that extend the supply chain beyond the walls of the hospital or clinicMost chapters begin with a vignette showcasing a real-world example related to the chapter’s concepts and conclude with discussion questions. Integrating content featured throughout the book, the final chapter outlines a model for continuous healthcare operations improvement that introduces an algorithm for choosing and applying the book’s methods and strategies.The US healthcare system is filled with opportunities for significant operational improvements that can affect the delivery of patient care. With the tools and techniques presented in this book, current and future healthcare managers will be equipped to implement these enhancements—and achieve operational excellence.

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Student Resources (click here for access) Instructor Resources: This book's Instructor Resources include PowerPoint slides, an updated test bank, teaching notes for the end-of-chapter exercises, Excel files and cases for selected chapters, and new case studies, for most chapters, with accompanying teaching notes. The new case studies are 1-3 pages each and are suitable for one class session or an online learning module. The answers to many of the dilemmas faced by the US healthcare system, such as increasing costs, inadequate access, and uneven quality, lie in organizational operations – the nuts and bolts of healthcare delivery. Leading healthcare organizations have begun to employ the programs, techniques, and tools of operations improvement that industries outside of healthcare have successfully used for decades. Healthcare Operations Management aims to help healthcare management students and working professionals find ways to improve the delivery of healthcare, with its complex web of patients, providers, reimbursement systems, physician relations, workforce challenges, and intensive government regulation. Taking an integrated approach, the book puts the tools and techniques of operations improvement into the context of healthcare so that readers learn how to increase the effectiveness and efficiency of tomorrow's healthcare system. Thoroughly revised and updated, this edition includes: A new chapter on big data and analytics for fact-based decision making More Excel examples to demonstrate the use of this prime analytics tool New case studies and exercises Expanded information on innovation and new approaches to care delivery With its plentiful examples, guidelines to software tools, and emphasis on contemporary healthcare management issues, this book provides current and future healthcare professionals alike with a broad foundation for implementing operational improvements in their organizations.