CUSTOMER SERVICE TRAINING 101
Uitgelicht
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23,79 |
Naar shop
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30,45 |
Naar shop
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| VERGELIJK ALLE AANBIEDERS (2) | ||
Beschrijving
Bol Partner
Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in Customer Service Training 101 . This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role. This book addresses important customer service areas including: making a good first impression projecting a positive attitude developing trust, establishing rapport, and making customers feel valued confidently handling 'difficult' customers and situations interacting effectively face-to-face, and via telephone and e-mail.
Beschrijving
(2)
Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in Customer Service Training 101 . This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role. This book addresses important customer service areas including: making a good first impression projecting a positive attitude developing trust, establishing rapport, and making customers feel valued confidently handling 'difficult' customers and situations interacting effectively face-to-face, and via telephone and e-mail.
FnacEvenson (Auteur) - Verschenen op 01/10/2005 bij
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