Customer Service: Skills for Success: 2026 Release ISE

Lucas’ top-selling and award-winning Customer Service: Skills for Success offers a comprehensive guide combining practical strategies, real-world insights, and interactive tools. Chapters are divided into four parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, 3) Building and Maintaining Relationships, and 4) Retaining Customers. Throughout the text, readers discover tips for implementing proven customer service strategies, case scenarios, and activities to help apply concepts to real-world situations. Integrated with McGraw Hill Connect, Customer Service: Skills for Success offers adaptive learning resources with SmartBook®, Application-Based Activities for real-world practice, and case studies to reinforce key concepts and measurable outcomes.