Written to be used at 0300 by a person who has never done this before, on a bad line, in a foreign country, with the wrong people in the room. Sections 1-6 apply to every sector; Section 7 is what your industry specifically gets wrong.1. Life first, always. Cost, reputation, schedule and precedent are subordinate and stay subordinate.2. One channel. One communicator, one log, one story.3. Never decide on the phone. The person talking to the other side has no authority. That is deliberate.4. Nothing is given free. Every concession buys something back.
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