Communication and Interpersonal Skills

Second edition of a popular book that helps students to develop their communication and interpersonal skills. Featuring a wealth of activities, scenarios and case studies, it is ideal for those who want to improve the quality of care they offer to their patients and service users. Second edition of a popular book that helps students to develop their communication and interpersonal skills. This popular book is designed to enable nursing and health care students to improve their communication and interpersonal skills. It provides an introduction to the theory that underpins communication studies and offers opportunities for students to reflect on their own practice. The book gives students helpful guidelines and tips, while emphasising that successful communication depends on the quality of the therapeutic relationship. The new edition covers: Key concepts in communication; Self-awareness and understanding our impact on others; Transactional Analysis; Listening skills; Communication skills in practice; An extended case study that brings together the concepts and principles discussed throughout the book. Communication and Interpersonal Skills uses activities, scenarios and case studies to support learning and to enable students to apply theory in their practice. It is ideal for students on nursing and health and social care courses who want to use their communication skills to improve the quality of care they offer to their patients and service users.

Good communication and interpersonal skills are essential to the practice of effective health and social care. In communicating with others, the practitioner needs to be able to use a variety of strategies to ensure professional practice, meet health and social care needs and facilitate positive working relationships. This book provides the student with the opportunity to explore the theory that underpins communication studies and provides a unique opportunity for the reader to self-assess and improve their communication and interpersonal skills. The Health and Social Care Series This series of textbooks is aimed at students on Health and Social Care Foundation Degree programmes in FE and HE institutions. However, the books also provide short introductions to key topics for Common Foundation Programme modules and will be suitable for first-year undergraduate courses in a variety of Health and Social Care subject areas. Books in the series will also be useful for those returning to practice and for overseas nursing students. The series includes three types of textbook: Knowledge and Skills books; Theory and Practice books; Specialist books that cover specific professions, topics and issues. All titles in the series will address the common elements articulated in relevant sector skill frameworks, for example, Skills for Care, Skills for Health, the NHS Knowledge and Skills Framework.