Bullies, Tyrants, and Impossible People

The impossible people who make life&;s journey so difficult are everywhere&;at the office, in restaurants, on airplanes, living next door, members of your own family. They&;re . . . &; your &;nothing is ever good enough&; boss&; the &;no price is ever low enough&; client&; the next-door neighbor who redefines the meaning of paranoia&; the maître d&; who looks through you as if you don&;t exist&; the father-in-law who you know is always thinking about how much better a life his Janey or Joey would have if only married to someone other than youRon Shapiro and Mark Jankowski give you a simple and highly effective 4-point plan for dealing with all of them and more&;N.I.C.E. Their system shows you how to neutralize your emotions so you don&;t just react but act purposefully and wisely. It enables you to identify the type of bully, tyrant, or impossible person you&;re facing&;the situationally difficult (something has happened that turns an otherwise reasonable person into a temporary terror); the strategically difficult (she has empirical evidence that being difficult is a strategy that gets results); or simply difficult (being difficult is his 24/7 M.O.). Then you&;ll learn how to shape the outcome by controlling the encounter and, finally, how to get &;unstuck&; by exploring your options.Using colorful stories from all walks of life&; &;He called me the scum of the earth and it went downhill from there,&; &;First, lock all your vendors in a small room,&; and &;The boss from hell&;&;the authors bring their lessons to life, from business life to family life.