Best practice IT Service Management: ISO/IEC 20000:2018 Introduction and Implementation Guide

Name: Best practice IT Service Management: ISO/IEC 20000:2018 Introduction and Implementation Guide
SKU: 6b02700296f0d8b44755dd5067ece0e0
Price: 26.11 EUR
Availability: InStock

1/1

Afbeelding van Best practice IT Service Management: ISO/IEC 20000:2018 Introduction and Implementation Guide

Bol

Prijzen vanaf

26,11

Uitgelicht

	26,11	Naar shop
VERGELIJK ALLE AANBIEDERS (1)

Beschrijving

Bol The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Lees meer

Vergelijk aanbieders (1)

Sorteren op:

€ 26,11 Gratis verzending

Beschrijving (1)

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Lees meer